Privacy Policy

1. Company Information

Company Name: MOCANESCU 11 S LTD
Registry Code: 15238450
Address: 14 Thirlmere Rise, BR1 4HY BROMLEY, United Kingdom
Email: [email protected]

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you contact us or request our services:

• Name and contact details (email address, phone number, postal address)
• Property address where work will be performed
• Project details and requirements
• Budget and timeline preferences
• Communication preferences
• Any other information you provide in forms or communications

2.2 Website Usage Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website information
• Device and operating system information
• Cookie and similar technology data

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To provide construction and renovation services, including project consultations, quotes, and work execution
• Communication: To respond to your inquiries, provide project updates, and maintain business correspondence
• Business Operations: To manage our business relationships, maintain records, and improve our services
• Legal Compliance: To comply with legal obligations, building regulations, and safety requirements
• Marketing: To send you updates about our services (only with your consent)
• Website Improvement: To analyze website usage and improve user experience

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: Processing necessary for the performance of contracts for construction services
• Legitimate Interests: For business operations, service improvement, and customer relationship management
• Consent: Where you have given explicit consent for marketing communications
• Legal Obligation: To comply with legal and regulatory requirements

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted contractors, suppliers, or subcontractors involved in your project
• Legal Requirements: When required by law, court order, or regulatory authority
• Business Protection: To protect our rights, property, or safety, or that of others
• Consent: With your explicit consent for specific purposes

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data storage and transmission
• Access controls and authentication
• Regular security assessments
• Employee training on data protection
• Secure disposal of personal information when no longer needed

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

• Customer Records: Maintained for the duration of our business relationship and up to 7 years after completion for warranty and legal purposes
• Marketing Data: Until you withdraw consent or we determine it's no longer necessary
• Website Data: Typically retained for 2 years for analytics purposes
• Legal Requirements: As required by applicable laws and regulations

8. Your Rights

Under the UK Data Protection Act 2018 and UK GDPR, you have the following rights:

• Right of Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your information
• Right to Data Portability: Request transfer of your information to another organization
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise these rights, please contact us at [email protected].

9. Cookies and Website Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

12. International Data Transfers

We primarily process personal information within the United Kingdom. If we need to transfer your information outside the UK, we will ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this policy
• Sending you a direct notification if required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

15. Complaints

If you believe we have not handled your personal information in accordance with this Privacy Policy or applicable data protection laws, you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection authority: